Privacy Policy
Introduction
Welcome to Setu Jewellers ERP, a web and mobile-based SaaS platform developed for jewellery, gold, and precious metal business management. Setu Jewellers ERP helps jewellery businesses manage billing, inventory, gold rate, VAT/PAN records, customer accounts, khata records, payments, reports, and related business operations. By accessing, registering, or using our web application, mobile application, or related services, you agree to this Privacy Policy.
Information We Collect
Business Information
- Shop or business name
- Owner name
- Business address
- VAT/PAN number
- Subscription and billing details
User Information
- Name
- Mobile number
- Email address
- Username and login credentials
- Staff account details and role permissions
Login credentials are stored securely and are not visible in plain text.
Customer & Transaction Data
- Customer name, contact number, and address
- Sales invoices and purchase records
- Gold rate, purity, weight, making charge, wastage, and valuation details
- VAT, tax, discount, and payment records
- Khata, credit, due, and ledger records
- Reports generated through the system
Technical Information
- IP address
- Device type
- Browser type
- App usage logs
- Login activity
- Error logs and performance data
How We Use Your Data
- Provide jewellery billing and inventory management features
- Generate invoices, reports, and account records
- Perform VAT, tax, pricing, and gold calculation features
- Manage customer and supplier records
- Track payments, dues, and khata records
- Improve software performance and user experience
- Provide customer support and technical assistance
- Send important service updates, reminders, and notifications
- Maintain security, prevent misuse, and monitor system activity
Data Ownership
All business, customer, inventory, billing, and transaction data entered into Setu Jewellers ERP belongs to the respective user, business owner, or organization. Nepfinity Technologies does not claim ownership of your business data. We do not sell, rent, or misuse your data. We only process your data to provide, maintain, secure, and improve our services.
Data Security
We take reasonable technical and organizational measures to protect your data, including:
- SSL encryption
- Secure cloud infrastructure
- Role-based access control
- User authentication
- Activity logs
- Regular data backups
- Restricted internal access
- Security monitoring and system maintenance
However, no online system can be guaranteed to be 100% secure. Users are also responsible for keeping their login credentials safe.
Data Sharing
We may share limited data only in the following cases:
- When required by law, regulation, court order, or government authority
- With trusted service providers such as hosting providers, SMS gateways, payment gateways, analytics tools, and email providers
- When required to enable software features such as invoice sharing, SMS alerts, email notifications, or payment processing
- To protect the security, legal rights, and operation of Setu Jewellers ERP
We do not sell your customer or business data to third parties.
User Control & Rights
Users may:
- Access their business data
- Edit or update records
- Add, remove, or manage staff users
- Assign permissions to staff accounts
- Export reports and business records where available
- Request account deletion or data removal
- Contact support for data-related concerns
Certain data may be retained where required for legal, tax, security, backup, or dispute-resolution purposes.
Cookies & App Permissions
Web Application
- Login sessions
- Security verification
- User preferences
- Analytics and performance improvement
Mobile Application
- Internet access
- Camera access for QR or document-related features
- Storage access for saving or uploading invoices, reports, or files
- Notification permission for alerts and reminders
Users may control app permissions from their device settings.
Data Retention
We retain user data while the account or subscription remains active. After account closure, termination, or deletion request, we may delete, anonymize, or archive the data according to our internal policy, legal requirements, backup cycle, and operational needs. Users are encouraged to export important business records before closing their account.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates may be communicated through:
- App notifications
- Website notices
- Email notifications
- System alerts
Continued use of Setu Jewellers ERP after updates means you accept the revised policy.
Contact Information
If you have any questions about this Privacy Policy, please contact us at nepfinitytechnologies@gmail.com or visit setujewellerserp.com.